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RETURNING?


To Return


If you wish to return your sunglasses, please send us an email letting us know why you want to return and request a RMA (return merchandise authorization) number. Please ensure that you have read the following before emailing us:

• Packages sent back without an RMA number may be refused. So be sure you include this information on your package.

• Merchandise must be returned in the original packaging.

• All sunglasses must be sent back in full dozens (12 pair) per style or will not be refunded.

• All original packaging, poly bags, display boxes and hang tags must be included.

• The customer is responsible for all shipping charges.

• We are not responsible for the package until it arrives in our warehouse. For this reason, we highly recommend that you purchase insurance for your package and have a tracking number before you ship it back to us.


Canceled Orders

If you place an order with us and decide to cancel it while it is in route to you, you will be responsible for all shipping fee's. Once a package has been shipped it is subject to shipping fees both to and from your location. Canceled orders are also subject to a 15% restocking fee. If you have any questions please feel free to contact us before sending back your merchandise.

Issuing Credits / Refunds

Once your return is received, it can take up to one week to process. If you are receiving a refund on your credit card, we process the refund immediately but it may not reflect on your statement until you receive your next statement. If you are unclear on any of this information, or if you are uncertain whether your order qualifies for a return, please feel free to contact us before sending back your merchandise. We will be happy to help answer any questions you may have. You can contact us via email, or call one of our customer service specialists from 8:00 am-4:00 pm PST.